We are looking for a receptionist at a boutique hotel near Times Square

We are looking for a receptionist to join our team at our boutique hotel near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from around the world, we would love to hear from you. Responsibilities: - greet guests upon arrival with a warm and friendly demeanor, - efficiently manage the check-in and check-out processes, - handle guest inquiries, requests, and complaints in a professional manner, - maintain accurate records of guest information and reservations using hotel management software and booking platforms, - operate telephone systems to manage incoming calls and provide information as needed, - conduct audits as necessary to ensure transaction accuracy, - assist with billing inquiries and payment processing, - collaborate with housekeeping and maintenance teams to ensure guest satisfaction, - provide local information, recommendations, and directions to guests, - adhere to hotel best practices while maintaining confidentiality of guest information. Qualifications: - at least one year of experience in a hotel receptionist role, - strong interpersonal and communication skills are essential, - ability to quickly learn new software systems and operational procedures, - familiarity with hotel management software is a plus, - ability to perform audit duties as needed, - excellent problem-solving skills and ability to remain calm in stressful situations, - knowledge of local attractions and restaurants, - commitment to providing exceptional service in every situation. Rate: $22-26 per hour.